Status - Inflo

Environment Affected:

ALL ENVIRONMENTS

Issue:

Monday 5th October

10:17am BST

We continue to investigate two issues affecting the Data Extractions feature across all environments.

At this time, there has been no change to the status of these issues, and Data Extractions remains temporarily disabled. This precaution remains in place to prevent further disruption while our teams work toward a resolution.

If your firm has an immediate business requirement to use Data Extractions while these issues persist, please raise a support ticket. Requests to re-enable the feature will continue to be reviewed and managed on a case-by-case basis for individual firms until a permanent fix is available.

We appreciate your patience and will provide further updates as soon as more information becomes available.

Thursday 1st October

10:15am BST

We are currently investigating two issues affecting the Data Extractions feature across all environments:

Some data extractions are failing and cannot currently be retried.
Users may experience issues opening extracted files due to file name length limitations.

As these issues significantly impact the reliability and usability of the feature, we have temporarily disabled Data Extractions to prevent further confusion and frustration while we work on a resolution.

If your firm has an immediate business need to use Data Extractions whilst the issues are present, please raise a support ticket and we can enable the feature for your individual firm while the issues are being addressed.

STATUS

AMBER - Being fixed

Inflo Status

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